The professional body for customer contact. With over 800 corporate members this represents over 3,500 senior practitioners, employing between 20%-30% of the total contact centre population within the UK market.

Established in 1994 to promote the profession of Call Centre Management, the CCMA (UK) is an independent, not for profit organisation for Call Centre Managers, Supervisors and Team Managers funded by membership subscriptions.

Resource Planning is where 'numbers meet people'. Does your organisation take call centre resource planning seriously? As the independent industry body, the Professional Planning Forum is supplier independent.